Distance Sales Contract

  1. PARTIES

1.1. SELLER

Title: Lebon Concept Decoration Joint Stock Company

Address:Yeni Mahalle Zafer Caddesi No:73

Phone: 0552 780 17 80

Central Registry Number: 0608140016900001

1.2 BUYER:

Name/Surname/Title:

Address:

Telephone:

E-mail:

History :

  1. DEFINITIONS
  2. a) CUSTOMIZED PRODUCT: Products that are specially produced in line with the BUYER's requests and/or require installation. For example, sofas with changed fabric color and type, furniture with changed wood material properties, products that have been assembled and installed, products produced to special dimensions, products whose protective elements such as packaging, tape, seal, package have been opened after delivery are included in the CUSTOMIZED PRODUCT category.
  3. b) STANDARD PRODUCT: These are products whose features are not changed in line with the BUYER's requests.
  4. c) SHIPPED PRODUCT: These are products that are delivered by Lebon Concept's transportation teams.

d) CARGO PRODUCT: These are products that are delivered by contracted cargo companies.

  1. d) DISPLAY PRODUCT: These are the products offered in LEBON CONCEPT STORES.
  2. e) VIRTUAL POS: It refers to the credit card payment method made in a computer environment in LEBON CONCEPT STORES (including online stores).
  3. f) MOBILE POS: Refers to the credit card payment terminals located in LEBON CONCEPT STORES.
  4. g) WEBSITE: lebon.com .tr refers to the website.
  5. h) STORE: Refers to the LEBON CONCEPT store where the sale is made.

i) BUYER: BUYER or third party determined by BUYER.

  1. SUBJECT

The subject of this contract is the BUYER's transfer to the SELLER. It is the determination of the mutual rights and obligations of the Parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers ("Law No. 6502") and the Distance Contracts Regulation regarding the presentation and sale of the products ("Products") ordered electronically through the website with the extension www.lebon.com .tr, its application and all applications connected to it ("Website"), the qualities and sales prices of which are specified in the Preliminary Information Form and on the website.

[products]

  1. PAYMENT METHOD

4.1. PAYMENT BY CREDIT CARD

  1. a) When the BUYER chooses to pay by credit card, he/she will enter his/her credit card information on the relevant page before completing his/her shopping on the WEBSITE.
  2. b) The BUYER may choose any of the installment options available to him/her, or make the payment in one go.
  3. c) The BUYER's bank may organize campaigns and apply a higher number of installments than the selected number, or offer services such as installment postponement. Such campaigns are at the discretion of the BUYER's bank and, if the SELLER is aware of them, information about the campaigns is provided on the WEBSITE.

c) If the BUYER chooses one of the installment options, the order total will be divided by the number of installments as of the credit card statement date and reflected in the credit card statement by the BUYER's bank. The bank may not distribute the installment amounts equally to the months by taking into account fractional differences. The creation of a detailed payment plan is at the discretion of the BUYER's bank.

  1. d) On the other hand, since the forward sales are made only with credit cards belonging to Banks, the BUYER accepts, declares and undertakes that he/she will separately confirm the relevant interest rates and default interest information from his/her bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the BUYER in accordance with the provisions of the legislation in force.
  2. e) In case the BUYER defaults in the transactions made with the credit card, the BUYER will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. In case the BUYER defaults due to his debt, the BUYER accepts and undertakes to pay the SELLER's losses and damages due to the delayed payment of the debt.
  3. f) The BUYER will be responsible for the accuracy of the card information provided during the payment method by credit card.
  4. g) In payments made using the credit card payment method option, if the card is used illegally by someone other than the card holder, the provisions of the Banking Cards and Credit Cards Law and the Regulation on Banking Cards and Credit Cards will be followed.

4.2. PAYMENT BY TRANSFER/EFT

  1. a) When the BUYER chooses to make payment via money transfer/EFT, the SELLER's bank IBAN information will be shared with the BUYER via the Website.
  2. b) After the BUYER makes the payment via EFT/bank transfer, the order will be confirmed after the payment reaches the SELLER's bank account. The BUYER must write the order number in the description section of the transfer transaction.

4.3. PAYMENT WITH VOICE RESPONSE SYSTEM

  1. a) In purchases made by phone, the BUYER will be directed to the voice response system for payment and will enter the requested credit card information to make the payment.
  2. b) The BUYER will be informed when the payment is made via the voice response system.
  3. DELIVERY
  4. a) The PRODUCT is delivered to the delivery address specified by the BUYER or to the person/organization at the address specified, packaged and intact.
  5. b) This period may be extended in cases of war, natural disaster, riot, strike, lockout, flood, fire, earthquake, etc. that occur without any fault of the SELLER and cannot be prevented by reasonable measures.
  6. c) Even if the BUYER is not at the address at the time of delivery, the SELLER will be deemed to have fulfilled its obligation fully and completely. Therefore, the SELLER is not responsible for any damages and expenses arising from the BUYER receiving the product late and/or not receiving it at all.
  7. d) If the PRODUCT is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to whom the PRODUCT is to be delivered does not accept the delivery.
  8. e) Delivery to islands, overseas locations and abroad is not possible.

5.1. DELIVERY OF TRANSPORTED PRODUCTS

  1. a) The BUYER is contacted via SMS or call 1-3 days before the planned delivery date and the BUYER's approval is obtained. Since delivery plans are prepared automatically by the system, no changes are made except for special cases.
  2. b) On the day of delivery, you will be called and informed the day before your arrival for delivery.
  3. c) In cases where the BUYER has a special situation or no one is at the specified address and the delivery cannot be made, the 2nd delivery will be rescheduled for at least 14 days later and the SELLER will charge an extra shipping fee for the new shipping organization.
  4. d) For transport deliveries that include installation, installation is done on the same day as the delivery. Installation cannot be arranged for a different day.
  5. e) If a problem is noticed during delivery, the problem must be stated by the BUYER on the delivery form to be provided by the delivery team.
  6. f) If there is no freight elevator in the building and the product does not fit inside the building and an elevator needs to be hired, the responsibility belongs to the BUYER.

5.2. DELIVERY OF CARGO PRODUCTS

  1. a) For products to be sent via cargo, when the product is shipped, the cargo tracking number of the relevant cargo company will be shared with you via SMS and e-mail.
  2. b) Packages with a volume of 30 deciliters and above are delivered to the building door.
  3. c) The BUYER is responsible for checking the PRODUCT upon receipt. If he/she sees a problem with the PRODUCT caused by the cargo, he/she is responsible for not accepting the PRODUCT and having a report drawn up by the CARGO company official. Otherwise, the SELLER will not accept responsibility.
  4. d) In villages, towns or remote locations where cargo cannot be delivered, your cargo will be brought to the nearest central branch and the BUYER will be informed to collect it from there. The BUYER will need to collect the cargo within the specified period.
  5. ORDER CANCELLATION

BUYER may request free cancellation or exchange for products that have not yet been delivered, except for “Customized products”, within 3 days from the date of order. For cancellation requests after the 3rd day, the Right of Withdrawal, PRODUCT RETURN AND EXCHANGE conditions apply.

  1. RIGHT OF WITHDRAWAL, PRODUCT RETURN AND EXCHANGE
  2. a) For STANDARD PRODUCTS, the BUYER has the right to withdraw from the contract within 14 (fourteen) days from the delivery date without giving any reason and without paying any penalty.
  3. i) The consumer right of withdrawal period starts on the day the BUYER receives the PRODUCT in contracts regarding the delivery of goods. However, the BUYER may also exercise the right of withdrawal during the period from the establishment of the contract until the delivery of the PRODUCT.
  4. ii) In determining the period of the right of withdrawal; For goods that are the subject of a single order and delivered separately, the day on which the consumer or a third party designated by the consumer receives the last good, and for goods consisting of more than one piece, the day on which the BUYER receives the last piece is considered the delivery day.

iii) You can submit your withdrawal request by sending an e-mail to info@lebon.com.tr before the withdrawal period expires.

  1. iv) After the BUYER's right of withdrawal has expired, STANDARD PRODUCTS cannot be returned for arbitrary or user-error products.
  2. b) BUYER cannot exercise his right of withdrawal for CUSTOMIZED PRODUCTS.
  3. i) In CUSTOMIZED PRODUCTS where the BUYER does not have the right to exercise the right of withdrawal, accepting the BUYER's withdrawal request is entirely at the SELLER's discretion. In order not to reject the BUYER's return request, the SELLER has the right to receive a refund for CUSTOMIZED PRODUCTS with a 30% deduction from the PRODUCT price. This request is valid for 14 days after the delivery date.
  4. c) In case of product return requests, the BUYER is responsible for the products being delivered to the SELLER intact and undamaged. In case of return requests, if the products are delivered by cargo, the product returns must be made by the BUYER via cargo. Even if the products whose delivery type is cargo are delivered by cargo, their return must be made by the BUYER via cargo.
  5. WARRANTY SCOPE AND AFTER SALES SERVICES
  6. a) The PRODUCT sold is under warranty by LEBON CONCEPT for 2 years.
  7. b) In cases where a defect in the PRODUCT is noticed, the SELLER undertakes to resolve the problem within 30 days. Defects at the time of delivery must be reported to the SELLER at the time of delivery.
  8. c) Situations resulting from the BUYER's usage error are not covered by the Warranty.
  9. PAYMENT RETURN AND PROCEDURE
  10. a) The payment process regarding ORDER CANCELLATION is initiated within 7 business days following the BUYER's submission of the request.
  11. b) The refund payment process regarding the PRODUCT return is initiated within 7 business days following the PRODUCT's receipt by the SELLER. The payment process will not be initiated until the returned product reaches the SELLER.
  12. c) When calculating the refund fee for orders placed within a campaign with a participation minimum, if the remaining order amount does not meet the minimum limit, the current campaign will be deactivated and the refund will be calculated according to the remaining amount.

9.1. REFUNDS WHEN PAYMENT BY CREDIT CARD

  1. a) The Bank makes the refund to the BUYER in installments, regardless of the installment in which the BUYER purchased the product. The method of refund to be made by the Bank to the BUYER is between the BANK and the BUYER, and the SELLER has no responsibility in this regard.
  2. b) After the SELLER pays the entire product price to the bank in one go, in case the installment expenses made from the Bank POS are refunded to the BUYER's credit card, the requested refund amounts are transferred to the holder accounts by the Bank in installments so that the parties involved in the matter do not suffer. If the installment amounts paid by the BUYER until the cancellation of the sale do not coincide with the refund date and the account closing dates of the card, 1 (one) refund will be reflected on the card every month and the BUYER will receive the installments paid before the refund for an additional month after the sale installments are completed, as many as the number of installments paid before the refund, and will be deducted from their current debts.
  3. c) In case of return of goods and services purchased with the card, the SELLER cannot make cash payment to the BUYER in accordance with the contract made with the Bank. Refunds of payments made with a credit card are made to the same credit card.

9.2. REFUNDS WHEN PAYMENT BY MOBILE POS CREDIT CARD

  1. a) The Bank makes the refund to the BUYER in installments, regardless of the installment in which the BUYER purchased the product. The method of refund to be made by the Bank to the BUYER is between the BANK and the BUYER, and the SELLER has no responsibility in this regard.
  2. b) After the SELLER pays the entire product price to the bank in one go, in case the installment expenses made from the Bank POS are refunded to the BUYER's credit card, the requested refund amounts are transferred to the holder accounts by the Bank in installments so that the parties involved in the matter do not suffer. If the installment amounts paid by the BUYER until the cancellation of the sale do not coincide with the refund date and the account closing dates of the card, 1 (one) refund will be reflected on the card every month and the BUYER will receive the installments paid before the refund for an additional month after the sale installments are completed, as many as the number of installments paid before the refund, and will be deducted from their current debts.
  3. c) In case of return of goods and services purchased with the card, SELLER cannot make cash payment to BUYER in accordance with the contract made with the Bank. SELLER will make the return through the relevant software in case of a return transaction, and since SELLER is obliged to pay the relevant amount to the Bank in cash or as a deduction, payment cannot be made to BUYER in cash in accordance with the procedure mentioned above. Refund to credit card will be made by the Bank in accordance with the procedure mentioned above after SELLER pays the amount to the Bank in a single payment.

9.3. REFUND IF PAYMENT BY TRANSFER/EFT

  1. a) Refunds will be made to the bank account declared by the BUYER.
  2. b) Cash refunds cannot be made for orders placed using gift certificates; refunds will be made via gift certificates.
  3. GENERAL PROVISIONS

BUYER, www.lebon.com.tr declares that he/she has read the preliminary information regarding the product subject to the contract on the website and has been informed and has given the necessary confirmation electronically.