Distance Sales Contract

  1. PARTIES

1.1. SELLER

Company Name: LH CREATIVE DECORATION INC.

Address: KALABAK NEIGHBORHOOD, ŞEHİT KEMAL STREET, NO: 31, URLA/IZMIR

Tel: 0 530 382 49 60

1.2 RECEIVER:

Name/Surname/Title:

Address:

Telephone:

E-mail:

History :

  1. DEFINITIONS
  2. a) CUSTOMIZED PRODUCT: These are products that are specially manufactured and/or require installation according to the BUYER's requests. For example, sofas with changed fabric color and type, furniture with altered wood material properties, products that require installation and assembly, products manufactured to custom dimensions, and products whose protective elements such as packaging, tape, seals, and wrapping have been opened after delivery fall into the CUSTOMIZED PRODUCT category.
  3. b) STANDARD PRODUCT: These are products whose specifications are not modified according to the buyer's requests.
  4. c) PRODUCTS WITH DELIVERY: These are products whose delivery is carried out by Lebon Concept's delivery teams.

c) PRODUCTS SHIPPED BY CARGO: These are products whose delivery is carried out by contracted cargo companies.

  1. d) DISPLAY PRODUCTS: These are products offered in LEBON CONCEPT STORES.
  2. e) VIRTUAL POS: This refers to the credit card payment method performed electronically at LEBON CONCEPT STORES (including online stores).
  3. f) MOBILE POS: Refers to the credit card payment terminals located in LEBON CONCEPT STORES.
  4. g) WEBSITE: lebon.com.tr It refers to the website.
  5. h) STORE: Refers to the LEBON CONCEPT store where the sale is made.

i) BUYER: The BUYER or a third party designated by the BUYER.

  1. SUBJECT

The subject of this agreement is the purchase by the BUYER from the SELLER. This agreement defines the mutual rights and obligations of the Parties in accordance with the provisions of Law No. 6502 on Consumer Protection ("Law No. 6502") and the Regulation on Distance Contracts, regarding the presentation and sale of products ("Products") ordered electronically through the website, application, and all related applications with the extension www.lebon.com.tr ("Website"), the characteristics and sales price of which are specified in the Preliminary Information Form and on the website.

[products]

  1. PAYMENT METHOD

4.1. PAYMENT BY CREDIT CARD

  1. a) If the BUYER chooses to pay by credit card, they will enter their credit card information on the relevant page of the WEBSITE before completing their purchase.
  2. b) The BUYER may choose any of the available installment options, to the extent convenient, or make the payment in a single installment.
  3. c) The BUYER's bank may offer campaigns allowing for a higher number of installments than the selected number, or provide services such as installment deferral. Such campaigns are at the discretion of the BUYER's bank, and if the SELLER is aware of them, information about the campaigns is provided on the WEBSITE.

c) If the BUYER chooses one of the installment options, the total order amount will be divided by the number of installments and reflected on the BUYER's bank statement from the credit card statement date. The bank may not distribute the installment amounts equally across the months, taking into account fractional differences. The creation of a detailed payment plan is at the discretion of the BUYER's bank.

  1. d) On the other hand, since installment sales are only made with credit cards issued by Banks, the BUYER acknowledges, declares, and undertakes that they will separately confirm the relevant interest rates and information regarding default interest from their bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the BUYER, in accordance with the applicable legislation.
  2. e) In the event that the BUYER defaults on transactions made with a credit card, the BUYER shall be liable to pay interest and be responsible to the bank in accordance with the credit card agreement between the BUYER and the bank. In the event of default on the debt, the BUYER agrees and undertakes to pay the SELLER for any loss and damage incurred due to the delayed performance of the debt.
  3. f) The BUYER shall be responsible for the accuracy of the card information provided during the credit card payment process.
  4. g) In cases where payments are made using the credit card payment method and the card is used illegally by someone other than the cardholder, action will be taken in accordance with the provisions of the Bank Cards and Credit Cards Law and the Regulation on Bank Cards and Credit Cards.

4.2. PAYMENT BY BANK TRANSFER/EFT

  1. a) If the BUYER chooses to pay by bank transfer/EFT, the SELLER's bank IBAN information will be shared with the BUYER via the Website.
  2. (b) The order will be confirmed after the BUYER makes the payment via bank transfer/EFT and the payment reaches the SELLER's bank account. The BUYER must write the order number in the description section of the transfer transaction.

4.3. PAYMENT VIA VOICE RESPONSE SYSTEM

  1. a) For purchases made by telephone, the BUYER will be directed to an automated voice response system for payment and will enter the requested credit card information to complete the payment.
  2. b) The BUYER will be notified when the payment is completed via the automated voice response system.
  3. DELIVERY
  4. a) The product will be delivered to the delivery address specified by the buyer, or to the person/organization at the address indicated, in its original packaging and in good condition.
  5. (b) In the event of war, natural disaster, riot, strike, lockout, flood, fire, earthquake, or other circumstances beyond the SELLER's control and which could not be prevented by reasonable measures, this period may be extended.
  6. c) Even if the BUYER is not present at their address at the time of delivery, the SELLER will be deemed to have fulfilled their obligation completely and fully. Therefore, the SELLER is not responsible for any damages or expenses arising from the BUYER's late receipt of the product and/or failure to receive it at all.
  7. d) If the PRODUCT is to be delivered to a person/entity other than the BUYER, the SELLER cannot be held responsible if the recipient refuses delivery.
  8. e) Delivery to islands, overseas locations, and abroad is not possible.

5.1. DELIVERY OF PRODUCTS BY SHIPPING

  1. a) The BUYER will be contacted via SMS or phone call 1-3 days before the planned delivery date to obtain their confirmation. Delivery schedules are automatically prepared by the system and are therefore no changes except in special circumstances.
  2. b) On the delivery day, you will be called and informed before the delivery person arrives.
  3. c) In cases where the BUYER's special circumstances or no one is present at the specified address and delivery cannot be made, a second delivery will be rescheduled for at least 14 days later, and the SELLER will charge an extra shipping fee for the new delivery arrangement.
  4. d) For deliveries that include installation, installation will be done on the same day as delivery. Installation cannot be scheduled for a different day.
  5. e) If a problem is noticed during delivery, the problem must be noted by the BUYER on the delivery form provided by the delivery team.
  6. f) If an elevator needs to be hired due to the building not having a freight elevator or the product not fitting inside, the responsibility lies with the BUYER.

5.2. DELIVERY OF PRODUCTS BY CARGO

  1. a) For products shipped via cargo, the cargo company will share the tracking number with you via SMS and email once the product is dispatched.
  2. b) Packages with a volume of 30 cubic decimeters or more will be delivered to the building entrance.
  3. c) The BUYER is obligated to inspect the PRODUCT upon receipt. If the BUYER notices any problems with the PRODUCT caused by shipping, they are responsible for refusing to accept the PRODUCT and having a report drawn up by the SHIPPING company representative. Otherwise, the SELLER will not accept responsibility.
  4. d) In villages, towns, or locations far from city centers where courier services cannot deliver, your package will be brought to the nearest central branch, and the BUYER will be notified to pick it up from there. The BUYER must collect the package within the specified time.
  5. ORDER CANCELLATION

The BUYER may request a free cancellation or exchange within 3 days of the order date for products that have not yet been delivered, excluding "Customized Products". For cancellation requests after the 3rd day, the Right of Withdrawal, PRODUCT RETURN AND EXCHANGE conditions apply.

  1. RIGHT OF WITHDRAWAL, PRODUCT RETURN AND EXCHANGE
  2. a) The BUYER has the right to withdraw from the contract for STANDARD PRODUCTS within 14 (fourteen) days from the delivery date without giving any reason and without paying any penalty.
  3. i) The consumer's right of withdrawal period begins on the day the BUYER receives the PRODUCT in contracts relating to the delivery of goods. However, the BUYER may also exercise the right of withdrawal during the period between the conclusion of the contract and the delivery of the PRODUCT.
  4. ii) In determining the withdrawal period; for goods that are the subject of a single order but delivered separately, the day the consumer or a third party designated by the consumer receives the last item is considered the delivery date; for goods consisting of multiple parts, the day the BUYER receives the last part is considered the delivery date.

iii) You can submit your cancellation request by sending an email to info@lebon.com.tr before the cancellation period expires.

  1. iv) After the expiration of the buyer's right of withdrawal period, returns of STANDARD PRODUCTS with defects due to arbitrary actions or user error are not accepted.
  2. b) The BUYER cannot exercise the right of withdrawal for CUSTOMIZED PRODUCTS.
  3. i) For CUSTOMIZED PRODUCTS where the BUYER does not have the right to withdraw from the purchase, accepting the BUYER's withdrawal request is entirely at the SELLER's discretion. To avoid rejecting the BUYER's return request, the SELLER reserves the right to accept returns of CUSTOMIZED PRODUCTS with a 30% deduction from the PRODUCT price. This request is valid for 14 days after the delivery date.
  4. c) In case of product return requests, the BUYER is responsible for ensuring that the products are delivered to the SELLER in good condition and undamaged. If the products were delivered by cargo, the product returns must be made by the BUYER via cargo. Even if the products were delivered by cargo, the return must be made by the BUYER via cargo.
  5. WARRANTY COVERAGE AND AFTER-SALES SERVICES
  6. a) The product sold is covered by a 2-year warranty from LEBON CONCEPT.
  7. b) If a defect is discovered in the PRODUCT, the SELLER undertakes to resolve the issue within 30 days. Defects found at the time of delivery must be reported to the SELLER at the time of delivery.
  8. c) Issues arising from the buyer's misuse are not covered under warranty.
  9. REFUND PROCEDURE
  10. a) The payment process for ORDER CANCELLATION will be initiated within 7 business days following the BUYER's submission of the request.
  11. b) The refund process for product returns will be initiated within 7 business days of the product reaching the seller. The refund process will not begin before the returned product reaches the seller.
  12. c) When calculating the refund for orders placed within a campaign with a minimum participation limit, if the remaining order amount does not meet the minimum limit, the applicable campaign will be deactivated and the refund will be calculated based on the remaining amount.

9.1. REFUND FOR CREDIT CARD PAYMENTS

  1. a) The Bank will refund the BUYER in installments, according to the number of installments the BUYER used to purchase the product. The method of refund by the Bank to the BUYER is between the BANK and the BUYER, and the SELLER has no responsibility in this regard.
  2. b) After the SELLER pays the full product price to the bank in a single payment, in cases where installment payments made through the bank's POS terminals are refunded to the BUYER's credit card, to prevent any party from being disadvantaged, the requested refund amounts will be transferred to the cardholder's account by the bank in installments. If the refund date and the card's statement date do not coincide, one refund will be reflected on the card each month for the installment amounts paid by the BUYER until the cancellation of the sale. The BUYER will receive a refund for the installments paid before the cancellation for the same number of months after the sale installments are completed, and this amount will be deducted from their current debt.
  3. c) In the event of a return of goods or services purchased with a card, the SELLER cannot make a cash payment to the BUYER in accordance with the agreement made with the Bank. Refunds for payments made by credit card will be made to the same credit card.

9.2. REFUND FOR MOBILE POS CREDIT CARD PAYMENTS

  1. a) The Bank will refund the BUYER in installments, according to the number of installments the BUYER used to purchase the product. The method of refund by the Bank to the BUYER is between the BANK and the BUYER, and the SELLER has no responsibility in this regard.
  2. b) After the SELLER pays the full product price to the bank in a single payment, in cases where installment payments made through the bank's POS terminals are refunded to the BUYER's credit card, to prevent any party from being disadvantaged, the requested refund amounts will be transferred to the cardholder's account by the bank in installments. If the refund date and the card's statement date do not coincide, one refund will be reflected on the card each month for the installment amounts paid by the BUYER until the cancellation of the sale. The BUYER will receive a refund for the installments paid before the cancellation for the same number of months after the sale installments are completed, and this amount will be deducted from their current debt.
  3. c) In the event of a return of goods or services purchased with a card, the SELLER cannot make a cash payment to the BUYER in accordance with the agreement between the SELLER and the Bank. When a return occurs, the SELLER will process the refund through the relevant software, and since the SELLER is obligated to pay the relevant amount to the Bank in cash or by offsetting, a cash payment to the BUYER is not possible according to the procedure mentioned above. The refund to the credit card will be made by the Bank according to the procedure described above, after the SELLER has paid the full amount to the Bank in a single transaction.

9.3. REFUND FOR PAYMENTS MADE VIA BANK TRANSFER/EFT

  1. a) Refunds will be made to the bank account declared by the BUYER.
  2. b) Cash refunds are not available for orders placed using gift certificates; refunds will be processed via gift certificate.
  3. GENERAL PROVISIONS

BUYER, www.lebon.com.tr The customer declares that they have read and are aware of the preliminary information regarding the product subject to this contract on the website and have provided the necessary confirmation electronically.