DELIVERY POLICY
Seller Information
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Title |
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LEBON (Henceforth (referred to as LEBON or “SELLER”) |
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Address |
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Lebon Home Yeni Mahalle, Zafer Caddesi, No:73 Urla/İzmir |
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Telephone |
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+90 552 780 17 80 |
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Email address |
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info@lebon.com.tr |
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Product return address |
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Lebon Home Yeni Mahalle, Zafer Caddesi, No:73 Urla/İzmir |
Recipient Information
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Name Surname |
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Address |
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ARTICLE 3 Subject
The subject of this Preliminary Information Form ("Form") is to inform you about the sale and delivery of the Products ("Products"), the qualities and sales prices of which are specified below, in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts published in the Official Gazette No. 29188 dated 27 November 2014.
ARTICLE 4 Basic Characteristics of the Goods Subject to Sale and Payment Information
4.1. The information regarding the description, unit price, quantity and payment terms of the Products are as stated below and this information has been approved by the Buyer.
4.2. Shipping fee will be paid by the Buyer. The possibilities and opportunities provided by the Seller to the Buyer regarding shipping fee are exceptions.
ARTICLE 5 Validity Period of Commitments
The prices stated in Article 4.1 are the sales prices. The announced prices and promises are valid until they are updated and changed. The prices declared for a limited period are valid until the end of the specified period.
ARTICLE 6 Delivery of Products
6.1. The products are delivered to the delivery address specified by the Buyer or to the person/organization at the address specified by the Buyer, packaged and intact, together with the invoice, within 5-10 days at the latest from the date of order.
6.2. If the Products are to be delivered to a person other than the Buyer, the Seller cannot be held responsible if the person/organization to whom the Products are to be delivered does not accept the delivery.
6.3. The Buyer is obliged to check the Products upon receipt and to immediately notify the Seller of any defects he finds.
ARTICLE 7 Right of Withdrawal
7.1 In distance contracts regarding the sale of goods, the Buyer may exercise the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the Product to him/her or to the person/organization at the address he/she has indicated, without assuming any legal or criminal liability and without giving any reason. In determining the period of the right of withdrawal; a) For goods that are the subject of a single order and delivered separately, the day on which the consumer or a third person designated by the consumer receives the last good, b) For goods consisting of more than one piece, the day on which the consumer or a third person designated by the consumer receives the last piece, c) In contracts where the goods are delivered regularly for a certain period, the day on which the consumer or a third person designated by the consumer receives the first good shall be taken into account.
7.2 The Buyer may give notice of withdrawal to the Seller's address specified in Article 1, by registered mail, e-mail or Call Center Number within 14 (fourteen) days. Following this notice, the Seller may contact the Buyer and arrange for the product to be collected from the Buyer. However; if the Seller does not make such an offer to the Buyer, the Buyer must send the purchased product to the Seller's address specified in Article 1 within 10 (ten) days from the date of giving notice of withdrawal.
7.3 In order for returns to be processed, the relevant sections of the invoice sent to the Buyer and including the return section must be filled in completely and sent to the Seller after being signed.
7.4 Products to be returned must be delivered with their box, packaging and standard accessories, if any.
7.5 The Seller is obliged to return the total price (total of all amounts paid by the Buyer to the Seller) and the documents that put the Buyer under debt to the Buyer within 14 (fourteen) days from the date of receipt of the notice of withdrawal.
7.6 The shipping cost of the Products returned due to the right of withdrawal shall be covered by the Seller. After the Buyer exercises his right of withdrawal and notifies the Seller in this regard, the Product in question shall be collected by the Seller via the Seller's contracted cargo company, UPS Cargo. In this case, the Buyer shall not be obliged to pay the shipping cost. However; if the Buyer wishes to return the product himself, he shall send the product to the Seller via the Seller's contracted cargo company, UPS Cargo, with the return payment. Otherwise, the Buyer shall be obliged to pay the shipping cost. However; if there is no branch of UPS Cargo in the Buyer's place of residence, the Seller cannot request the shipping cost from the Buyer.
7.7 The decrease in the value of the goods received or the existence of a reason that makes return impossible does not prevent the right of withdrawal from being exercised. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the Seller must compensate for the value of the goods or the decrease in its value. Changes and deteriorations due to the ordinary use of the goods are not considered as decrease in value.
ARTICLE 8 Products for which the right of withdrawal cannot be exercised
The Buyer cannot exercise the right of withdrawal in the following cases:
Unless otherwise agreed by the parties, the consumer cannot exercise his right of withdrawal in the following contracts:
- a) Contracts regarding goods prepared in line with the consumer's wishes or personal needs.
- b) Contracts for the delivery of goods that are perishable or subject to expiry.
- c) Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons.
- d) Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.
- e) Contracts regarding books, digital content and computer consumables presented in material form, if protective elements such as packaging, tape, seal, package have been opened after delivery of the goods.
- f) Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of a subscription contract.
- g) Contracts for services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
- h) Contracts regarding services that are started to be performed with the consumer's approval before the expiry of the right of withdrawal period.
ARTICLE 9 General Provisions
9.1 The Buyer declares that he/she has read and is informed about the basic characteristics of the Product subject to sale in this Form, the sales price including taxes, the cargo/shipping fee and payment method, and the preliminary information regarding delivery, and that he/she has given the necessary confirmation in writing.
9.2 By confirming this Form in writing, the Buyer confirms that he/she has obtained the address that should be given to the consumer by the Seller before the conclusion of distance contracts, the basic features of the ordered Products, the price of the Products including taxes, the cargo/shipping fee, payment and delivery information correctly and completely.
9.3 The Seller cannot be held responsible for the failure to deliver the ordered Product to the Buyer due to any kind of problem that occurs due to the fault of the Cargo Company during the delivery of the Products to the Buyer.
9.4 The Seller is responsible for the delivery of the Products in good condition, complete, in accordance with the specifications specified in the order and with warranty documents and user manuals, if any.
9.5 If it is understood that the Products cannot be supplied for a justified reason before the delivery date, the Seller may supply a different Product of equal quality and price by informing the Buyer and obtaining his/her written approval.
9.6 If the delivery of the Products becomes impossible, the Seller shall immediately notify the Buyer and refund all payments collected, including delivery costs, if any, within 14 (fourteen) days from the date of notification.
9.7 If the Product price is not paid or is cancelled in bank records for any reason, the Seller is deemed to be relieved of all other obligations arising from this contract, especially the obligation to deliver the Product.
9.8 If the Seller is not paid the price of the Products for any reason, the Buyer shall return the Products to the Seller at its own expense within 3 days from the Seller's notification. All other contractual and legal rights of the Seller, including the right to pursue the receivable price of the Products, are reserved separately and in all cases.
ARTICLE 10 Complaints and Solution Methods
The Buyer may forward all suggestions and complaints regarding the goods or services subject to sale to the Seller via the Seller's Call Center Number and e-mail address specified in Article 1. The Seller aims to resolve any complaints and suggestions made by the Buyer within the framework of legal limits. All rights of the Parties arising from the Law and relevant Regulations are reserved.
ARTICLE 11 Competent Court
Sellers can apply for complaints and objections to the consumer problems arbitration committee or consumer court where they purchased the goods or services or where they reside, within the monetary limits determined by the Ministry of Customs and Industry in December of each year.
ARTICLE 12 Other Provisions
After this Preliminary Information Form is read and accepted by the Buyer in electronic environment, the Distance Sales Contract establishment phase will begin.
I confirm that I have obtained the preliminary information specified in this Preliminary Information Form.